"I love your service. It's changed my life, and I keep finding new ways to make it useful.”

Fancy Hands customer Chris sent this comment into our support team. Feedback like this makes our day, of course, because our goal is to simplify our customers’ lives and leave them feeling less stressed. 

Chris has made: 

• 96 requests

His Fancy Hands assistants have: 

• Placed 177 phone calls 
• Spent 323 minutes on the phone 
• Sent 10 emails

Chris allowed us to share some of his recent requests with you all.

He’s a pro when it comes to using our services to make his life easier. 

REQUEST: 

I have an old Patagonia Retro-X fleece that I love, but the zipper has recently failed and it's hard to zip/keep zipped now.

Patagonia products are supposed to have a lifetime warranty. Can you contact Patagonia and inquire about how I should go about having my fleece repaired? They don't make the Retro-X anymore, and the fleece is custom embroidered, so I'd prefer not to replace it. There is a Patagonia store in my town, so I can drop it off if necessary.

ANSWER: 

Your nearest store is: 

Patagonia Seattle 

2100 First Ave 

Seattle, Washington 98121 

Phone: (206) 622-9700 

Fax: (206) 448-2334 

Store Hours: 

Mon-Thurs: 10am-6pm 

Friday: 10am-7pm 

Saturday: 10am-6pm 

Sunday: 11am-5pm 

Zipper repairs can be done at this location without bringing in any forms from the website. Repairs take 1-2 weeks. I called and confirmed this today. 

REQUEST: 

I currently have a dentist appointment scheduled for March 5th at 8am, but now I have an all-day meeting that will conflict with that appointment.

Can you call and reschedule that appointment for a better time sometime that week or the following week? Please find a time that works on my calendar and schedule it for me.

ANSWER: 

Your appointment has been changed to Wednesday, March 6th, at 11:00 am, and I made that change on your calendar. 

REQUEST: 

Can you please give me a wake up call at 5:50 am PST / 8:50 am EST Thursday morning to make sure I'm up? It's been a late night.

ANSWER: 

I’ll be happy to call you at that time! 

REQUEST: 

Can you call Palates and Pairings and see if they have a spot available for the 2/22 7pm painting class? If so, book or put me on the waiting list immediately. If they need a credit card number, you can call me and patch me in.

ANSWER: 

I spoke with Keith and he added you to the waiting list. I gave him your phone number and will call you if something opens up. 

REQUEST: 

Can you find out what the parking laws are in my neighborhood? Someone parks in front of our house often and blocks our front gate access. I’m wondering if our rights are being violated and if there’s anything we can do about it. 

ANSWER: 

Unless you live in a zone that allows for a parking permit (and you do not), anyone is allowed to park in front of your house, so long as it's not for more than 72 hours and within 5 feet of a driveway. If they are blocking your gate access, you can call parking enforcement. Here are links to more information.

REQUEST: 

Can you call my storage center and confirm my new move-out date? I extended my contract through 1/23 and I have a 6-day grace period, and I just want to confirm when I need to be out by.

ANSWER: 

I called your storage center. They said that your contract ended yesterday, and you have until January 29 to move out. However, if you need to extend your contract, they will allow you to pay day-by-day. 

REQUEST: 

I've had some problems with my Alaska Airlines member number. Whenever I try to use my number to buy tickets, I’m told it’s invalid. Can you please contact Alaska Airlines and see what is going on? 

On a recent flight, I had the ticket agent look up my number and she couldn't find anything, so she gave me a new member number. Can you have those accounts merged? And while you're at it, see how far back I can get them to count past flights.

ANSWER: 

I called Alaska Airlines and your original mileage number is older than three years old and was discontinued for a long period of inactivity. There is no way to get it re-activated. Your new member number is active and I can call back to add any mileage credit that you’d like me to if you've flown within the past 6 months. 

Annoying tasks? Completed...painlessly!